Create Room
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Not compatible with DreamBox XL
Order now for Christmas 🎄
Order now for Christmas 🎄
Order now for Christmas 🎄
Order now for Christmas 🎄
From: $49.95
Overall rating: 3.0 / 5 from 14 reviews.
Love this cabinet! Delivery was really good. The guys brought it to my 2nd floor craft area. They didn't know how to assemble the boxes together so they called their dispatcher who then scheduled a guy to come in two days. This was perfect since by the time he arrived I had the hinges and screws ready and it only took him an hour to finish the White Glove setup. I then put in all the shelves and my supplies in two more days!
The men who delivered my dream box were very nice. Then they are getting ready to leave and I said, “Wait! You are supposed to put it together.” Nope, they were not given anytime to put it together, plus they didn’t know how. I’m still waiting for someone to come finish the job. I expected to be sewing by now.
This is long, but Createroom.com did come through. I ordered the Special Edition Dreambox 3 with full tote set and with 2 side tables on December 29, 2025. Iopted for White Glove service as my husband had already assembled 4 shelving units, 3 cabinets and a kitchen island. The Dreambox’s weight prohibited him assembling as I could not assist him in placing this upright. My understanding was that Old Dominion would deliver my Dreambox to a furniture assembler, they would assemble it and deliver it to us. This service is a third party service for CreateRoom, they hire someone to set up installation and delivery. Our Dreambox was delivered to a courier who delivered it at 4:30 pm on February 4, 2026. He called me to tell me he would be at my home in 7 minutes. Due to how late it was, I was concerned that he would not have time to assemble. To my amazement, he had never assembled one. Did not know what it was or how entailed the assembly would be. He did NOT follow directions provided by Dreambox. He assembled the swing doors and boxes on the wrong side so the magnets would not work. Then his dispatcher instructed him to leave at 6:15 pm (approximate) regardless of whether it was done or not. It was not completed. This company is a Courier service and basically just delivers furniture and maybe does simple installations. We were very upset, as we paid a little over $5,000.00 for my Dreambox. Basically, instead of White Glove service, we received room of choice service. My husband completed this project but re-injured his back assembling the Dreambox. I CANNOT STRESS HOW IMPORTANT IT IS THAT YOU HAVE DREAMBOX WHITE GLOVE SERVICE, YOU HAVE DREAMBOX CONTACT WHOMEVER IS TO DELIVER AND ASSEMBLE THE DREAMBOX TO YOU TO MAKE SURE THEY FULLY UNDERSTAND THIS PRODUCT. DO NOT ASSUME IT WILL BE OKAY. In the end, CreateRoom did credit us and did so promptly. I also found out that the Crown had a piece that wasn’t drilled properly and one of the large totes had a crack in it. Again, CreateRoom’s director, Desiree R andCustomer service promptly took care of this and sent the replacement parts. I love my Dreambox now. I am impressed by the construction and the response of the company. Note: We recently moved and downsized. My studio was 11 x 13 (143 sq.ft). I had a large table, sewing table, tower shelves, secretary desk and closet full of supplies. Our new home does not have a designated studio so we replaced it with the Dreambox. I have transparent watercolor, metallic and regular watercolor, pastel and acrylic paints along with colored pencils, graphite drawing pencils, watercolor pencils, metallic colored pencils and inktense pencils. I also do Zentangle, I make bows and wreaths, a variety of Christmas Decorations. I embroider, crosstitch, punch needle embroidery, tuck point (aka Swedish embroidery; I crochet and knit with looms. I make jewelry and greeting cards, all of these arts and crafts include a multitude of supplies and tools for each including different kinds of art paper. There is a ton of items in my Dreambox. However, I could not get my sewing machine and sewing supplies in there. But, I am not disappointed. When I completed the installation of the small, medium and large totes, I took the diagram that came with the Dreambox and drew in these totes creating a template. I numbered each tote/shelf. I then went through each shelf, rod and tote and listed all of my supplies. I typed this up and it is 11 pages long and is in a notebook. This is an amazing piece of furniture a studio in a box!
The HUB received the delivery and sent it to the White Glove service. They did not agree to do the White Glove service and were arguing with the HUB. In the meantime nobody thought to call me and let me know what was happening. I had to track down where the delivery was only to find out they wouldn't do the white glove service. Very bad experience. Desi was great in helping us out.
They did a fantastic job!
It was so nice having this service. They carried it upstairs and put the main parts together. Now I have the fun to assemble my tote layout without the stress of getting the cabinet together first by myself!!
service was terrible
Getting there was rocky, but through the diligence of the Create Room team and their vendor, my Dream Box is assembled and I love it!
This service was excellent! And i would use them again!
Like many, I have looked at the Dreambox and Dreamstation for years, and I finally had the opportunity and space to purchase the Dreambox Sewing Bundle. Unfortunately, that is when the disappointments began. When I placed my order, the receipt said it would be shipped in 3 days. After 7 days, I called and was told, "Yes, I saw that on your receipt; it was a glitch in the system. It usually takes 2-5 weeks". So I waited - it took 6 weeks. My pre-assembled order was scheduled for delivery on a Friday between 2 pm and 6 pm. The drivers arrived at 7 pm and first said, "You didn't pay for white glove service, so I showed them my order, and then their story changed to "we had to change trucks earlier, and we forgot our tools". I had to wait until Monday to call Createroom to try and schedule someone else to come and assemble my items. This is when I found out that, although I purchased a "bundle" with white glove service, only the pre-assembled Dreambox is covered under the white-glove service. On Thursday, I had someone come to build the Dreambox. This is when I found out that Createroom just hires local handymen or freight drivers to assemble the Dreambox. In most cases, they have NO experience building a Dreambox. They are just looking at the pictures in the instruction manual (similar to Ikea furniture instructions). I had to pull up pictures from the Createroom website to help the handyman understand what they were trying to assemble. It took this handyman 4 1/2 hours to build. It then took me the next two days to put together the Dreamstation on my own. I reached out to customer service to voice my disappointment with all the issues I had encountered, and all I got were excuses. I am not thrilled with the pegboard system - only 1/3 of the pegs stay in place. The double pegs do not hold two regular-sized thread spools. I have a lot of pegs I can't use and a lot of plastic bins, but not enough tracks. I don't think the "bundle" purchase was a great deal. If I had to do this all over again, I would look at other systems and/or create my own dreambox setup using Ikea or similar furniture (check out Pinterest for ideas). This purchase was very expensive, and even before I have the box and station filled with my items, it feels tainted with bad memories.
White Glove Delivery — available only with Pre-Assembly
Store owner replied: Hi Tammy, Thank you for taking the time to share your experience. I’m truly sorry for the frustration you encountered. What should have been an exciting investment clearly didn’t feel that way, and that matters to us. The shipping confusion, delivery delay, and lack of clarity around white glove coverage are not the experience we aim to provide, especially for a purchase of this size. We also take your feedback about the third-party assembly and pegboard/bundle configuration seriously and are reviewing this internally with our team. We would love the opportunity to personally make this right. I’d be happy to book a complimentary 1:1 Zoom or Google Meet to help you reconfigure your Sewing Bundle so it better serves your needs. If you’re open to that, please email customerservice@createroom.com ATTN: Desi with your order number and the subject line “My experience with the Sewing Bundle,” and we’ll get it scheduled. We know this was a significant investment, and we truly appreciate your honest feedback. We’d love the chance to turn this into a better experience for you. Sincerely, The Create Room Team
My husband is handicapped and I am 77 yrs old, so the White Glove delivery was the only way to go. The company that assembled it was very nice and it was their first experience with a Dream Box.
I'm sure the item will be fine whenever/if ever I get it. I was called by delivery service last Friday, a time for 9 today was arranged. At 10 I called the delivery and they said it was on the way and driver would call me. At 3 I called them again and the delivery guy would call (still). I just received a call they had delivery mix up with time. They will call tomorrow to set up new time. How did it go from on the way this a.m. and now set up new time. I am ready to cancel my order and let Create Room handle the refund of money for the item and also extra money paid for white glove service. Not Happy At All!!!
The guys were delivery men. They didn't even know they were supposed to put it together. I called their boss and he made them do it but they put the swing doors on the wrong side and it took them almost 2 hours. Create Room was gracious enough to refund half my money I paid for white glove service.
The “white glove” service was awful. They only offered to deliver on Tuesday or Thursday and then with a 6-hour delivery window. Tuesday and Thursday are not days that I can be home all day to wait for them, but I had to do it at significant monetary cost to me. They were then supposed to give a 30-minute advanced notice before delivery. They did not give any notice at all. When they finally showed up - hours past the delivery window - they did a half-ass job of assembly that I had to finish. If I had known that “white glove” service meant that they would show up on an inconvenient day, hours late, and only do half the job, then I would have hired someone else. It was a huge disappointment.
Store owner replied: Hi there! Thank you so much for taking the time to share this feedback. Feedback is VERY important to us as we navigate this new service. We’re truly sorry to hear about your experience with the third-party White Glove team. That is not the level of care we want any customer to receive, especially during such an exciting moment like welcoming a new DreamBox into your creative space. While White Glove delivery and assembly is handled entirely through a third-party partner, we still take your experience seriously. We’ve already passed this feedback along so the carrier can address the scheduling, missed communication, and incomplete assembly you described. You deserved a smooth and stress-free delivery, and we’re disappointed to hear that didn’t happen. For clarity, our White Glove service includes delivery to your room of choice, assembly of the DreamBox structure, removal of packaging, and requires Pre-Assembly with the Center Box, Side Boxes, Doors, and Crown (if applicable). It does not include installation of totes, shelves, tracks, or wall-mounting hardware — but the issues you mentioned still fall short of the expectations we set with our carrier partner. We’d really like the opportunity to make this right. Please reach out to our customer care team at customerservice@createroom.com , and we’ll personally ensure your concerns are taken care of. Thank you again for bringing this to our attention, and we hope to restore your confidence in us. — The Create Room Team
